Step 1: Read our disclaimer, pricing and payment pages Step 2: Get a quotation Step 3: Make payment Step 4: Proof of payment Step 5: We translate/proofread your document Step 6: We return your document Step 7: No-Cost Revisions if required Step 8: Good Job Step 1: Read our disclaimer, pricing and payments pages If you're a new client, please read our disclaimer, pricing and payment pages so you understand our rules and systems. Back to Top Step 2: Get a quotation Submit to us your document for a quotation. Once we receive your document, we will send back an email confirming that we have receive your document. If you do not receive a confirmation email within 24 hours, please don't assume we have received your quoatation request - check with us first! We accept documents in .zip file or individual file in .doc or .txt or .html format. Please include complete information of the following: Your Full Name Your Contact Phone No. Organization Name or Individual Address (including country) Service (Translation/Proofread/Editing) Package (Economy/Cruise/Standard) You'll receive a quotation from us within 24 hours. NOTE: ONLY REQUEST WITH COMPLETE INFORMATION WILL BE ENTERTAINED Back to Top Step 3: Make payment Please read the payment method page and make payment. If we do not receive payment confirmation from you within seven days of giving you our quotation, we assume you do not want to use our services.  Go to the next step if you made payment. Back to Top Step 4: Proof of payment When submitting your payment receipt/deposit slip, please include complete information of the following: Your Full Name: Your Contact Phone No.: Quotation Number: Payment option: (Full upfront payment or service rendered per installment) Once we have confirmed receive your payment, we will send you a confirmation email. If you do not receive a confirmation email within 24 hours working day, please don't assume we have received your payment - check with us first! NOTE: ONLY PROOF OF PAYMENT WITH COMPLETE INFORMATION WILL BE PROCESSED Back to Top Step 5: We translate/proofread your document Translating/proofreading begins immediately assuming there are no problems with payment.  Back to Top Step 6: We return your document You will receive the completed document in the format that you gave us (either .zip or individual files in .doc/.html/.txt). You can view past snippet samples of our work to see what they look like. Back to Top Step 7: No-Cost Revisions if Required In 99% of cases, clients are pleased with our work the first time. However we are very happy to revise or clarify any areas of our work. Please inform us the required revision immediately - within seven days of we returning your work. We perform revisions at no extra charge provided that they are within the scope of the original project. If we do not hear from you within seven days of returning your work, we assume that you are satisfied with it. If you request additional work on new content or a change of formatting to that first requested, there may be an additional charge. You will always be informed of any additional charges before we begin. Back to Top Step 8: Good Job You have received your document and we have received your payment. If you are happy with our work, we greatly appreciate your feedback. We hope that you will use our services again and looking forward to establish a long-term relationship with you. Ready to try our service?