FREQUENTLY ASKED QUESTIONS (F.A.Q)
Pricing and Payment Questions:
Do I
have to pay for translating and proofreading?
Do I
have to pay upfront before you return my document?
Can I pay by installment?
What is
service rendered per installment payment method?
Will you revise my document if
I am not happy with your editing the first time?
Questions Related to Translating/Proofreading Services:
Can I meet
with a translator in person for help?
Do you write
articles or web contents?
How do I
calculate the word count of my document?
I didn't get my translated/proofread document back, what should I
do?
When do I get my
translated/proofread document back?
Pricing and Payment Questions:
Do
I have to pay for the translation and proofreading?
Yes. For details, please see our pricing
page.
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Do I have to pay upfront before
you return my document?
As
of June 2007 all clients are required to pay upfront. Only on rare
cases for our regular clients that we may allow you to pay after the translation is completed.
If you are a first-time client and you
want to try us out, try our economy service for a minimum of 600 words,
it's only RM60.00.
If you are worried about making
payment when you have tight deadlines, please contact us a few
days
before you plan to send us your work.
So you will know how much it will cost and you can make
payment in advance to ensure that you don't miss your deadline.
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Can I pay by
installment?
Yes you can. You can use our service
rendered per installment payment
option.
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What
is service rendered per installment payment option?
Your work will be translated/proofread according to the received amount
of payment you made.
Lets take an example: You want us to translate your 2,000
words document using our standard service.
Upon confirmation of receiving payment for 500 words, 500 words of your
document will be translated.
The next 500 words will be translated upon confirmation of receiving
the next 500 words payment. And so on.
So your 2,000 words document will probably be completed in 10 days
instead of just in 2 days (48 hours).
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Will
you revise my document if I am not happy with your editing the first
time?
In
99% of cases, clients are pleased with our work the first time.
However, we are very happy to revise or clarify any part of our work.
Please inform us the required
revision immediately - within seven days of we returning your work.
We
provide revisions at no extra charge, so long as they are within the
boundaries of the original project. If you request
additional work on
new content or a change of formatting to that which was first
requested, there may be an additional charge.
Additional
charges are at the discretion of the editor, but bear in mind that you
will always be informed of any additional charges before we begin work.
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Questions Related to Translating/Proofreading Services:
Can
I meet with a translator in person for help?
No,
we do not provide in person tutoring services. We only work through the
Internet via email.
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Do
you write aticles or web contents?
No.
We are not an
assignment/content writing service and we do not do any research for
you or provide you with new content. You must complete the research and
write your content first, before sending it to us for
translating/proofreading.
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How
do I calculate the word count of my document?
We use
the 'Word Count' function in Microsoft Word (Tools menu ->
Word Count - See image below). The word count is taken from the
document as you send it to us, not the word count after
translating/proofreading and editing. If you do not want
us to translate/proofread any parts of your document, please let us
know when submitting your document to us. This is to make sure
we
do not count it in the word count when we
price your document.
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I didn't get my translated/proofread document
back, what should I do?
The
first thing you should do is make sure you don't have a SPAM email
filter or similar blocking email sent from SimplyTranslate.net. Be
certain to 'white-list' (permit) our email address -
support@simplytranslate.net. If you have second and third back-up email
accounts please let us know about them so we can send your document to
all your email accounts. Also make sure your email account is not set
to filter attachments since we send your edited files as Microsoft Word
attachments or for .html documents, we send it as .zip.
If
you are worried about your email account not working please contact us
to arrange an alternative document return method.
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When do I get my
translated/proofread document back?
It
depends which service you ordered. Details are available at our pricing
page.
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